This issue has now been resolved.

Potential SMS issue in WA, QLD and Vic

Our network provider has conducted an investigation into a potential issue with sending SMS, affecting some services in Western Australia, Queensland and Victoria. Investigations suspect that this issue has been caused by the QLD SMSC not being completely isolated. At 12:08PM AEST, technicians isolated the QLD SMSC and post checks and testing is now underway to confirm root-cause.

Functions impacted

• SMS

Event details

• Outage status: INVESTIGATING
• Date & time of issue: 10/01/2025 1:06 AM AEST
  
• Next update: 10/01/2025 19:00 AM AEST
  

Potential SMS issue in WA, QLD and Vic

Our network provider is continuing to investigate a potential issue with sending SMS, affecting some customers in Western Australia, Queensland and Victoria. The cause of this issue remains unknown, but continues to impact the ability for services to send SMS. This issue is still under investigation by our Level 1 Emergency Response Team.

Functions impacted

• SMS

Event details

• Outage status: INVESTIGATING
• Date & time of issue: 10/01/2025 1:06 AM AEST
  
• Next update: 10/01/2025 17:00 AM AEST
  

Potential SMS issue in WA, QLD and Vic

Our network provider is currently investigating a potential issue with sending SMS, affecting some customers in Western Australia, Queensland and Victoria. The cause of this issue is currently unknown, but is impacting the ability for services to send SMS. This issue is currently under investigation by our Level 1 Emergency Response Team. We will provide further updates soon.

Functions impacted

• SMS

Event details

• Outage status: INVESTIGATING
• Date & time of issue: 10/01/2025 1:06 AM AEST
  
• Next update: 10/01/2025 11:00 AM AEST