Previous incidents
Store search not consistently returning all results
Resolved May 8, 2022 at 11:17pm UTC
Outage Description: The search results for both the store and FAQ are not showing all the matching results in all cases.
Outage Status: RESOLVED
Date & Time of Outage: 09/05/2022 – 08:00 AEST
Date & Time of Resolution: 12/05/2022 – 06:00 AEST
1 previous update
Some callers unable to make International calls to China
Resolved Apr 26, 2022 at 2:38am UTC
Outage Description: We have received multiple inquiries relating to end users not being able to make an International Call to China when the mobile plan has sufficient allowance to do so.
Outage Status: OPEN
Date & Time of Outage: 25/04/2022 – 11:54 AEST
Date & Time of Recovery: N/A
Other Information:
Some callers may be having issues when calling China. The most common cause of this problem is that the calls are being blocked at the called party end (China) rather than any netw...
Optus partial unplanned MNP outage now impacting some Port In and Port Out tr...
Resolved Apr 12, 2022 at 10:00pm UTC
Outage Description: Optus has currently experiencing a partial unplanned MNP outage that has intermittently impacted some Port Out Transactions recently. This outage is now affecting some Port In requests.
Outage Status: RESOLVED.
Date & Time of Outage: 11/04/2022 - 11:00 AEST.
Date & Time of Recovery: 11/05/2022 - 10:00 AEST.
Optus mobile network outage
Resolved Apr 4, 2022 at 11:30pm UTC
We have received advice that the Optus mobile network experienced a major outage that impacted calls to and from the Optus network.
Outage Status : RESOLVED.
Date & Time of Outage: 05/04/2022 ~ 06:00:00 AEDT.
Issue Restore Time: 05/04/2022 ~ 10:450:00 AEDT.
Optus Unplanned MNP Outage Impacting ALL Transactions
Resolved Mar 28, 2022 at 5:01am UTC
Optus’ Unplanned MNP Outage impacting ALL Transactions is now RESOLVED. Transactions are flowing and backlog is being cleared.
Outage Status : RESOLVED.
Date & Time of Outage: 28/03/2022 – 15:30:00 AEDT.
Issue Restore Time: 29/03/2022 – 07:00:00 AEDT.
3G voice calls failing to Optus fixed lines
Resolved Mar 26, 2022 at 12:00am UTC
3G voice calls to Optus fixed lines were failing. The issue was resolved on the Optus side.
Outage Status : RESOLVED.
Date & Time of Outage: 26/03/2022 – 11:00:00 AEDT.
Issue Restore Time: 26/03/2022 – 20:26:00 AEDT.
Telstra MNP Unplanned Delay
Resolved Mar 21, 2022 at 11:00pm UTC
Outage Description: Delays to processing of some Telstra port messages impacting both port in and port out.
Outage Status : RESOLVED.
Date & Time of Outage: 22/03/2022 – 08:00:00 AEDT.
Issue Restore Time: 22/03/2022 – 12:00:00 AEDT.
Outage: Optus Unplanned MNP Outage Impacting Ports Out
Resolved Mar 21, 2022 at 12:01am UTC
Outage Description: Optus is currently experiencing an Unplanned MNP Outage Impacting Ports Out of the Optus Network.
Outage Status : RESOLVED.
Date & Time of Outage: 21/03/2022 – 08:00:00 AEDT.
Issue Restore Time: 24/03/2022 - 10:00:00 AEDT.
TPG Unplanned Outage Notification (Impacting Port-in and Port-out)
Resolved Feb 19, 2022 at 9:00pm UTC
Outage Description: TPG Unplanned Outage Notification (Impacting Port-In, Port-out and transfer orders)
Outage Status : Resolved
Date & Time of Outage: 20/02/2022 08:00 AEST.
Issue Restore Time: 20/02/2022 15:30 AEST.